ORDERS

It will take 1-3 working days to process your order. If you have not received a confirmation email, the order has been unsuccessful. Orders can only be cancelled if it has not been shipped out.

SHIPPING 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item back to us, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

We currently ship to the following countries:

  • Hong Kong (SAR)

  • United States 

PASSION ART JEWELRY (HK) LTD ORDERS AND SHIPPING POLICY